Frequently Asked Questions

Before Signing Up For Your Free Account

» What can I do through Eworldwire?
» What services does Eworldwire offer?
» I have never used your press release service before. I would like more information. What is the best way to contact you?
» How do I select the distribution option that's best for me?
» I've reviewed the available options for distribution, but I'm not sure what the best distribution is for me. How do I decide?
» How much does it cost?
» Can anyone else in my company use my account?
» What makes Eworldwire different from other comparable press release services?

Getting Started

» I am ready to get started. What do I do?
» What do I need in order to log in?
» Where do I go to log in?
» What information do I need in order to set up an account?
» How do I get started?
» What do I need to get started?
» What do I do after I log in to my account?
» How soon after my account is opened can I start sending press releases?
» What do I do when I've completed my Online Newsroom?
» What paperwork do I need to submit to process my order?
» What information will I need to put in during creation of my press release?
» Does the copy edit staff let me know if my press release needs changes?
» How am I notified if changes are needed to my press release?
» Does it cost anything to have a copywriter review my press release?
» How does Eworldwire make sure the press release has been verified?
» What is the difference between a third party and a first party account?

Order Processing

» What if I experience technical difficulties while I am creating my press release?
» How long does it take to process an order?
» What is due diligence?
» How can I upgrade services?
» What additional options should I consider to maximize my press release exposure?
» Can I change my press release distribution order?
» I would like to get my Release On Google News and others. Which distribution should I choose?
» What additional things can I do to get my press release noticed by members of the media?
» What if I need to upgrade my order?
» Can I change the date my press release is scheduled for distribution?
» My release has not yet been sent out, but the date that appears on the release is the wrong date. What's wrong?
» What is the best way of making changes to my press release or EDGAR filing?
» I've made changes to my press release since I submitted it. Who do I contact to make the changes?
» What if I want to make changes to the content of my press release?
» How do I make changes to my press release?
» My release is a Word document/Acrobat (.pdf) file. Do you accept these files?
» Can I include a photo, audio clip or other multimedia file with my release?
» My company is publicly-traded. What is the most cost efficient way of getting my release to the financial desks?
» How does due diligence impact the turnaround time for my press release?
» How can I view uploaded press releases?
» How can I check the status of a release?
» Do I have to have my credit card in front of me to order?
» How am I billed for extra words?
» How do I know when the distribution of my press release is complete?
» What results can I expect from sending my press release to the media?
» I'm disappointed with the results I've experienced with other release services. What can I expect from Eworldwire?
» Do you accept and process every release submitted?

EDGAR Connect

» What is EDGAR CONNECT?
» How do I request EDGAR filing services?
» How can I find out what the price is for making an EDGAR filing?
» How are content changes handled after I upload my press release or EDGAR filing?
» Are there any additional fees for EDGAR filing?
» How do I know when the filing has been completed?

Account Management

» Need technical help?
» Can I choose my own Username and Password?
» Can I change my Username after setting up my account?
» Can I change my Username and Password?
» Where do I upload my company's logo?
» What if I forget my Username or Password?
» What is my Online Newsroom?
» How do I make changes to my Newsroom?
» You mention that you will include my logo at no additional charge. How do I get it to you?
» What file formats and file sizes are acceptable for my logo?

Billing

» How do I make payment?
» How can I pay for my press release distribution order?
» How can I confirm the total amount that is processed?
» How can I be sure that my credit card charge went through?
» What do I do if my credit card doesn't go through?
» What is a CVV number?
» When do I make payment?
» How can I change my credit card information?
» Can I delete my credit card information?

Affiliates

» Where can I go to get information on becoming an affiliate?

Journalists / Media

» I am interested in receiving news content. Do you provide that?
» A colleague is receiving news releases and I would like to. What do I do?

Security/Privacy

» What can I do to ensure the security of my account information?
» What is a "secure session" and how does it help keep my information safe?
» How does Eworldwire ensure the security of my account information online?
» How can I tell if I am in a secure session or that the session is encrypted?
» Can anyone else see my account information?
» When do I enter into a Secure Socket Layer (SSL) session?

NEW! Mobile - E4Mobile.com

» Which phones work with E4Mobile.com?
» How do I enter the E4Mobile.com URL on my phone?
» What does it cost to use E4Mobile?
» How do I create a bookmark on my mobile phone for E4Mobile.com?
» Is E4Mobile.com available in all languages?
» What are the minimum phone requirements for E4Mobile.com?

Answers

Before Signing Up For Your Free Account

What can I do through Eworldwire?
For details about the marketing programs and services offered by Eworldwire, call 973.252.6800 and ask for your Account Manager, write sales@eworldwire.com, or coplete our inquiry form..
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What services does Eworldwire offer?
Eworldwire offers many services related to PR. Some of these services include Press Release Distribution, Copywriting Services, Audio and Video services including Satellite and Web Broadcasting, Physical Mailing of your press materials or samples to relevant members of the media, and many other services. Eworldwire can even arrange a press conference for you either Online or at an actual conference center for your organization. Call 973.252.6800 and ask to speak to your Account Manager for additional information about maximizing your results.
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I have never used your press release service before. I would like more information. What is the best way to contact you?
Eworldwire offers a variety of ways to contact our offices. Use the most convenient method for you -
Email: sales@eworldwire.com
Phone: (973) 252-6800
Fax: (973) 252-0888
Contact EWORLDWIRE: Contact Us
Ask for the Account Manager that handles your area.
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How do I select the distribution option that's best for me?
If you have questions about the most appropriate distribution options for your release, send email to sales@eworldwire.com or call 973.252.6800 and ask for your Account Manager.
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I've reviewed the available options for distribution, but I'm not sure what the best distribution is for me. How do I decide?
You will want to speak to an Account Executive to help determine which distribution will reach the appropriate media covering your market. Call us at 973.252.6800. Your Account Manager will ask you questions about the release you are distributing. Is it a new product launch, or enhancements to an existing product? Are you opening a new office? Does the release have date or seasonal limitations? Answers to questions like these will influence which specific package will meet your specific needs.
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How much does it cost?
Pricing varies by type of services and options. For example, distribution is priced based on options selected demographically and geographically. Pricing starts at $49.
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Can anyone else in my company use my account?
While we have no control over who you provide access to, we caution and urge you to keep your account information private. If we determine that your account appears to be violated, we will disable your account until we are able to confirm the details.
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What makes Eworldwire different from other comparable press release services?
Eworldwire offers a variety of value-added and complimentary features like a custom Online Newsroom and free logo - elements that can save thousands of dollars over comparable services. You can get additional information by calling 973.252.6800 and asking for your Account Manager.
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Getting Started

I am ready to get started. What do I do?
Begin by creating a free account and completing your free membership application. Once logged in to your account, you can begin preparing your release for submission for service.
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What do I need in order to log in?
You can visit the login page with your username and password.
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Where do I go to log in?
The login page is located here.
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What information do I need in order to set up an account?
You will need to provide some basic information like your name and address along with other details during the sign-up process.
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How do I get started?
Begin by creating a free account. You can create your Online Newsroom at no charge.
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What do I need to get started?
You can create an account for free - we do not charge a membership fee for using our services.
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What do I do after I log in to my account?
The first step is to Create/Edit your Online Newsroom. The Newsroom provides the media with general contact information about your company, its location and a general description of your offerings. The second step is to Create Your Press Release.
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How soon after my account is opened can I start sending press releases?
Immediately. Begin by creating a free account and completing your free membership application. Once logged in to your account, you can begin preparing your release for submission for service. Get started here.
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What do I do when I've completed my Online Newsroom?
You may proceed to create your press release. Don't forget - after adding information about your company in the Online Newsroom, you will need to print and fax your free membership application to 973.252.0888. Get started here.
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What paperwork do I need to submit to process my order?
We need to have your completed free membership application and confirmation of your order. - The free membership application is available by logging in to your account and clicking "Create/Edit Newsroom", "Print Membership Application". - Your order confirmation is presented onscreen for printing after payment has been processed. Both pieces of paperwork must be faxed to 973.252.0888 to complete the order process.
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What information will I need to put in during creation of my press release?
To create a press release, you will need access to its content along with contact information of someone designated to handle inquiries from the media.
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Does the copy edit staff let me know if my press release needs changes?
We have the experience to know when a release needs revision or editing to assist its effectiveness. If you are in doubt about some aspects of your release, you can review our writing tips resources for guidance, or request a copy edit/review. Current pricing is available on our Fees/Pricing page.
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How am I notified if changes are needed to my press release?
If during a review of your release, the copy editing staff notes that changes are needed for whatever reason, you may be contacted by phone or by email.
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Does it cost anything to have a copywriter review my press release?
Every release submitted receives a complimentary review by our copy editing team. If your release appears to need a number of changes, other than minor punctuation, for example, our staff will contact you either via phone or by email.
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How does Eworldwire make sure the press release has been verified?
We will use standard methods to contact principals at a company, including phone, fax and email, along with online research and public information records.
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What is the difference between a third party and a first party account?
A third-party account is designed to handle firms that are sending press releases on behalf of their clients. A first-party account is a person or company which is sending out its own press releases.
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Order Processing

What if I experience technical difficulties while I am creating my press release?
As with most technical issues, the problems are usually easily resolved. Impacting the process are a lengthy delay - you will be automatically locked out and your order in process will not be completed, if it takes longer than 20 minutes.
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How long does it take to process an order?
Existing clients find it only takes a few minutes to submit press release or EDGAR Connect filing requests. If you are a new client, there may be a slight delay because we verify all information provided. We will also be waiting for appropriate paperwork, including your free membership application and faxed payment confirmation. Clients who do not use our electronic submission process and send requests through email will experience a longer delay in processing and a handling charge for entering the submission into the system.
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What is due diligence?
Due diligence are the efforts we expend to ensure the press releases prepared for distribution are authorized by you and appropriate for distribution. We use a variety of methods to confirm every press release we distribute meets the strictest industry guidelines. If you have further questions, contact your Account Manager at 973.252.6800.
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How can I upgrade services?
You may send an email to sales@eworldwire.com.
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What additional options should I consider to maximize my press release exposure?
Press releases focus on a variety of angles - is the one you're providing effective with the distribution you've selected? One example would be with providing a headline targeted to national writers, but the content focuses on local, geographic needs. To find out more about what you can do to appropriately target your release, contact your Account Manager at 973.252.6800.
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Can I change my press release distribution order?
You may send an email to sales@eworldwire.com with your order changes. Include identifying information so that we can match it to your order.
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I would like to get my Release On Google News and others. Which distribution should I choose?
Most distributions starting with our Major Newswire Distribution include distribution to Yahoo! News and Google News. This is an economical and effective way to get your release out to a mass audience.
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What additional things can I do to get my press release noticed by members of the media?
If you would like additional details about increasing the visibility of your press release, call 973.252.6800 and ask to speak to your Account Manager.
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What if I need to upgrade my order?
If you would like to change your order and your press release has not yet been distributed, you can send an email to sales@eworldwire.com. Please provide identifying information.
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Can I change the date my press release is scheduled for distribution?
You may send an email to copyedit@eworldwire.com to change the date and time your release is scheduled for distribution. Keep in mind that if your release is scheduled for immediate distribution or has begun the distribution process, it is possible that your release may not be able to be rescheduled.
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My release has not yet been sent out, but the date that appears on the release is the wrong date. What's wrong?
Every release on hold has a different, future date. When a release is ready to go out, and it is made "live" and available, the system automatically adjusts the date to the current date.
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What is the best way of making changes to my press release or EDGAR filing?
You may send an email to copyedit@eworldwire.com with your content changes, either in the body of an email or as a complete replacement with an attached Word file. Include identifying information so that we can match it to your order. To eliminate confusion about changes, note that we do not permit you to directly edit the release once it has started the editing phase with our copywriters.
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I've made changes to my press release since I submitted it. Who do I contact to make the changes?
You may send an email to copyedit@eworldwire.com with your content changes, either in the body of an email or as a complete replacement with an attached Word file. Include identifying information so that we can match it to your order. To eliminate confusion about changes, note that we do not permit you to directly edit the release once it has started the editing phase with our copywriters.
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What if I want to make changes to the content of my press release?
After a press release has been uploaded, our copy editors begin reviewing your release. If you wish to make changes after you have uploaded your release, but before it has been distributed, you will need to direct an email to copyedit@eworldwire.com with the details. We do not permit changes after a release has entered the review process because it would be difficult to track what changes you have made to a release after it has started the review process.
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How do I make changes to my press release?
You may send an email to copyedit@eworldwire.com with your content changes, either in the body of an email or as a complete replacement with an attached Word file. Include identifying information so that we can match it to your order. To eliminate confusion about changes, note that we do not permit you to directly edit the release once it has started the editing phase with our copywriters.
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My release is a Word document/Acrobat (.pdf) file. Do you accept these files?
We are able to extract your content from your file if the file permissions are set appropriately. Upload your file during the order process.
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Can I include a photo, audio clip or other multimedia file with my release?
Yes, and we highly recommend it. Editors and writers are constantly looking for these elements to enhance the stories they write about. In fact, it is a significant factor used in the decision making process about using your release. Studies consistently reflect that including multimedia elements with releases increase response rates - by over 40%! To support your need to receive the widest available response, Eworldwire offers the lowest cost photo option in the industry.
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My company is publicly-traded. What is the most cost efficient way of getting my release to the financial desks?
The "Disclosure" package is the best way to reach websites, analysts and brokers' desks.
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How does due diligence impact the turnaround time for my press release?
If we experience any difficulty in confirming the details of your company, including management or authorization for press releases, for example, your release will be held until we are able to confirm these details. The most efficient way of assisting us in providing a quick turnaround is to ensure the information you provide us is correct, current and accurate. This includes stock trading symbols, home office addresses, phone numbers and company website, and management named in SEC fiings, for example.
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How can I view uploaded press releases?
Log in to your account and click "View Staged Releases".
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How can I check the status of a release?
You can log in to your account and click either "View Staged Releases" or "View Pending Releases". If you have requested copy editing services, or we have made changes requesting your approval, you will see your release under "View Pending Releases".
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Do I have to have my credit card in front of me to order?
Yes. You must provide the CVV number on the card to ensure the credit card is in your hands.
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How am I billed for extra words?
We will automatically process the additional fees on your credit card. If you are unsure if your release exceeds 500 words, please send an email to sales@eworldwire.com for confirmation.
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How do I know when the distribution of my press release is complete?
Once your release has completed the distribution process, you will be sent a confirmation email. Note that with some distributions, it may be a short period of time before you receive it.
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What results can I expect from sending my press release to the media?
The results you can expect from your press release distribution and marketing efforts can vary widely. A number of factors influence their effectiveness: - A well-crafted headline - Appropriate and attention-catching content - Timeliness For additional information on maximizing the effectiveness of your release, call 973.252.6800 and ask for your Account Manager.
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I'm disappointed with the results I've experienced with other release services. What can I expect from Eworldwire?
You will want to speak to an Account Executive to help determine which distribution will reach the appropriate media covering your market. Call us at 973.252.6800 or send email to sales@eworldwire.com.
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Do you accept and process every release submitted?
Eworldwire strives to assist every client in achieving the best results possible with each release distributed through our service. That means that we go the extra mile when we receive releases - including a thorough complimentary review by an experienced copywriter. We reserve the right, however, to reject releases based on a number of factors, including inappropriate content and formatting. If you are concerned about your release, call our offices and ask to speak to your Account Manager.
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EDGAR Connect

What is EDGAR CONNECT?
EDGAR CONNECT(TM) is Eworldwire's trademarked system for preparing and submitting filings to the SEC system.
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How do I request EDGAR filing services?
Log in to your account and click "EDGAR CONNECT" to begin the ordering process.
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How can I find out what the price is for making an EDGAR filing?
Once you have uploaded your EDGAR filing, you will be contacted to confirm the details and provided with a quote.
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How are content changes handled after I upload my press release or EDGAR filing?
You may send an email to copyedit@eworldwire.com with your content changes, either in the body of an email or as a complete replacement with an attached Word file. Include identifying information so that we can match it to your order. To eliminate confusion about changes, note that we do not permit you to directly edit the content once it has started processing.
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Are there any additional fees for EDGAR filing?
The turnaround time of your filing needs will impact the pricing. Call 973.252.6800 and ask for your Account Manager for additional details.
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How do I know when the filing has been completed?
You will be sent an email with a confirmation number.
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Account Management

Need technical help?
You can contact us anytime for technical support, help with uploading a press release or other issues at 973-252-0999. You can also send us a message 24/7 by using the help feature when logged into the system. It is located on the left frame when you log in.
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Can I choose my own Username and Password?
During the sign-up process, you can choose these.
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Can I change my Username after setting up my account?
Contact our offices for additional information. Call 973.252.0888 or email us at info@eworldwire.com.
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Can I change my Username and Password?
To ensure security on your account, you cannot change these directly. You will need to send authorization from the designated email account.
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Where do I upload my company's logo?
Click "Create/Edit Newsroom", edit Newsroom Header, and upload.
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What if I forget my Username or Password?
You can send an email from the email account on file, and we will send you the passwords via email. To ensure security on your account, we will not provide any usernames or passwords over the phone.
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What is my Online Newsroom?
The Newsroom provides the media with general contact information about your company, its location and general description of your offerings.
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How do I make changes to my Newsroom?
Log in to your account and click "Create/Edit Newsroom".
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You mention that you will include my logo at no additional charge. How do I get it to you?
After setting up an account, you create a newsroom which contains general information about your company. During creation of the newsroom, you will be able to upload your header graphic, either in .jpg or .gif format. If you need further assistance, email sales@eworldwire.com. The logo will also appear on your complimentary .pdf version of your release. Please keep in mind that there are specific file size and dimensional limitations.
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What file formats and file sizes are acceptable for my logo?
You may provide a logo as .gif or .jpg., with maximum dimensions at 140X140. If you attempt to upload a large file size (i.e. over a meg), you will receive an error message.
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Billing

How do I make payment?
Log in to your account and click Manage Billing. You may use Visa, Mastercard, American Express, Eurocard and JCB cards.
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How can I pay for my press release distribution order?
You may use Visa, Mastercard, American Express, JCB or EuroCard.
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How can I confirm the total amount that is processed?
At the end of processing payment, you will be provided with a payment confirmation to print and fax to us at 973.252.0888. If you require further documents for company reimbursement, please contact our Accounts Department at accounts@eworldwire.com. Be sure to provide identifying information so that we can locate your order.
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How can I be sure that my credit card charge went through?
You will see the payment confirmation form on screen along with instructions to print and fax the confirmation to 973.252.0888.
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What do I do if my credit card doesn't go through?
In most cases, a payment is not processed because during the data entry portion of adding your credit card, a transposition error occured. We cannot edit a credit card in our offices; all credit cards are encrypted when entered to ensure the highest security is in place. You will need to delete your credit card and add a new one, or reenter the same one, being careful to enter the correct order of numbers. On rare occasion, the CVV number is entered incorrectly. On a Visa or Mastercard, the CVV number appears on the back of the credit card - it's the last three digits on the signature stripe. On an American Express, the numbers appear on the front - it's four digits. Other reasons include the card is expired or has reached its limit. While we would love to be able to assist, those are matters that can only be resolved directly with your credit card company.
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What is a CVV number?
The CVV number is an added measure to attempt to ensure the credit card is in the hands of an authorized user. It only appears on the credit card - it is not available over the phone from your credit card company, nor is it on any documents or paperwork your credit card company sends you. On a Visa or Mastercard, the CVV number appears on the back of the credit card - it's the last three digits on the signature stripe. On an American Express, the numbers appear on the front - it's four digits.
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When do I make payment?
You will make payment after submitting your press release. The system will automatically forward you to the payment area. If you wish to make payment at a later time, log in to your account and click "Manage Billing". Click the "Pay Now" button to begin the process.
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How can I change my credit card information?
You can't modify or make changes to a credit card because it is encrypted as you enter it. You can add or delete cards as needed.
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Can I delete my credit card information?
You can delete your credit card as needed.
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Affiliates

Where can I go to get information on becoming an affiliate?
Visit here.
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Journalists / Media

I am interested in receiving news content. Do you provide that?
Eworldwire provides its content news feed at no cost to most legitimate news services and media outlets. Stories can be provided in a number of forms including XML feeds via FTP. Please call our offices at (973) 252-6800 and ask to speak to an Account Manager for more information.
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A colleague is receiving news releases and I would like to. What do I do?
Visit here. One of our staff members will contact you.
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Security/Privacy

What can I do to ensure the security of my account information?
Eworldwire requires you to choose and enter a Username and Password in order to login to your online account. Only upon successfully following the required steps for choosing and entering a Username and Password will your account be accessible. We recommend you chang your Password often, keep your Username and Password secure and do not write it anywhere - you should never reveal it to anyone. State-of-the-art secure technology. We only allows use of our system if your browser supports Secure Socket Layers (SSL). SSL technology encrypts information sent over the Internet between your computer and us. This helps to ensure personal information cannot be accessed and used by unauthorized persons. Account information does not appear on any screens. Eworldwire sessions automatically "time out" after a period of inactivity, to ensure that no one can manipulate your online accounts if you leave your computer while still logged in. To re-access your account, simply return to the Login page and re-login.
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What is a "secure session" and how does it help keep my information safe?
Anytime you access or supply your account information online, the information is encrypted by a technology called Secure Socket Layers. SSL technology encrypts information as it is sent over the Internet between your computer and Eworldwire.
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How does Eworldwire ensure the security of my account information online?
Eworldwire encrypts all information related to billing. Our unique and proprietary system does not save full credit card numbers on our severs. So even if a hacker got through our multi-layered firewalls and security system the data they would not have your credit card information. Secure Socket Layer sessions are established in any area of our website where your personal information is being transmitted.
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How can I tell if I am in a secure session or that the session is encrypted?
With most browsers, an icon of a key or a lock appears in the lower left or lower right corner of your screen indicating you are in an encrypted or secure session. When the session is not secure, or encrypted, a broken key or open lock appears. Additionally, when you are in a secure session, the URL line of your browser usually changes, from starting with "http://" to "https://" -- the "s" is for "secure."
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Can anyone else see my account information?
Your account is password protected. To ensure your account is not violated, we strongly encourage you to keep your information to yourself.
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When do I enter into a Secure Socket Layer (SSL) session?
Secure Socket Layer sessions are established in any area of our website where your personal information is being transmitted.
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NEW! Mobile - E4Mobile.com

Which phones work with E4Mobile.com?
Any handheld that can access the Internet should be able to get to E4Mobile.com. We've tested a number of them ourselves - please let us know if it's working for you, and we'll keep adding them to our list. In general, you can expect your phone to work - visit http://www.e4mobile.com to try it. If your phone isn't working with E4Mobile.com, drop us a line so we can research it.
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How do I enter the E4Mobile.com URL on my phone?
Each phone and mobile provider works a little differently. You view web sites like E4Mobile.com for mobile by accessing the Web site directly or via our Eworldwire home page: Connect to the web. If you aren't sure how to do that, scroll through your phone's menu, and look for the option to access the web to launch your phone's Web browser. Select the option to enter or access a URL. Enter http://www.e4mobile.com, and select OK (often also Go To or Send).
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What does it cost to use E4Mobile?
EWORLDWIRE doesn't charge you to access E4Mobile.com from a mobile phone but you may be charged by your wireless provider. Check with your provider for more information about fees associated with accessing the Internet from your mobile phone.
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How do I create a bookmark on my mobile phone for E4Mobile.com?
You can easily access E4Mobile.com on your mobile phone whenever you need to by creating a bookmark in your mobile Web browser. The steps below provide general instructions on bookmarking mobile Web pages. For more specific instructions, check your user's manual. Here's how to create mobile bookmarks (sometimes called a Favorite or Shortcut) Connect to the Web. If you aren't sure how, scroll through your phone's menu, and look for the option to access the web and launch your phone's Web browser. Select the option to enter or access a URL. This can be found by selecting Menu or Options on your phone. Enter http://www.e4mobile.com, and select OK (also referred to as Go To or Send). Select the option to bookmark the page. Add a title for your bookmark, if you are able to. Save your bookmark by selecting OK (might also be Save or Done). Or... Connect to the Web. If you aren't sure how, scroll through your phone's menu, and look for the option to access the Web and launch your phone's Web browser. Select the option for bookmarks. Enter the URL of the Web page you want to bookmark. Add a title for your bookmark, if given the option. Save your bookmark by selecting OK (may also be Save or Done).
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Is E4Mobile.com available in all languages?
While we do not currently offer specific language feeds for the mobile version, we do post press releases available in other languages from around the world. The ones you will see most frequently will be in Spanish, German and French, along with Chinese.
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What are the minimum phone requirements for E4Mobile.com?
Your phone will need to meet the following minimum requirements in order to access E4Mobile: Your phone's Web browser must be XHTML compliant.
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