What if I experience technical difficulties while I am creating my press release?
You are always welcome to ask us for help, either by calling, by using the support system within your account or e-mailing us. As with most technical issues, the problems are usually easily resolved.
If a lengthy delay occurs - 20 minutes or so - between the beginning of submission and completing the submission, for security, you will automatically logged out and your order in process may not be submitted into our system.
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How long does it take to process an order?
Existing clients find it only takes a few minutes to submit a press release or an EDGAR Connect(TM) filing request. If you are a new client, there may be a slight delay because we verify all information provided. We will also be waiting for appropriate paperwork, including your free account activation and faxed payment confirmation. Clients who do not use our electronic submission process and send requests through e-mail will experience a longer delay in processing and a handling charge for entering the submission into the system.
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What is due diligence?
Our due diligence is a measure of our commitment to the highest ethical standards. The process reflects our conscientious efforts to ensure each and every press release we prepare for distribution is authorized by you and appropriate for distribution.
We use a full range of methods to confirm every press release we distribute meets the strictest editorial standards of quality and credibility.
If you have further questions, contact your account manager at 973.252.6800.
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How can I upgrade services?
We're always ready to help you plan your approach and select the distribution most appropriate to meet your needs. Give us a ring at 973.252.6800, e-mail salesteam [at] eworldwire.com or use the support ticket system inside your account, whichever option is most convenient for you.
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What additional options should I consider to maximize my press release exposure?
The content and focus one press release may vary in its entirety from any other - is the one you've selected compatible with the distribution you've selected?
One example would be with providing a headline targeted to national writers while the content focuses on local, more regional interest.
To find out more about what you can do to appropriately target your release, contact your account manager at 973.252.6800.
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Can I change my press release distribution order?
Making changes to an existing order requires our help. You may send us an e-mail, call us or use the support system in your account.
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I would like to get my Release On Google News and others. Which distribution should I choose?
Most distributions - starting with our Major Newswire Distribution - include distribution to Yahoo! and Google News. This is an economical and effective way to get your release out to a mass audience, and to increase visibility of your company for people looking for your products and services.
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What additional steps can I take to get my press release noticed by members of the media?
There are always to direct ways of increasing the likelihood your press release will be noticed:
. Inclusion of a photo, video or podcast. Producers and editors are busy people, too. When you provide what they need to do their job, you make it attractive to more closely consider your news for coverage. You would never see a feature article in a magazine without a photo, would you?
. Date Sensitivity. Does your press release tie in to a specific event or season? Editors will be compelled to act sooner rather than later, when they feel the news will get old.
If you would like additional details about increasing the visibility of your press release, call 973.252.6800 and ask to speak to your account manager.
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What if I need to upgrade my order?
If you would like to change your order and your press release has not yet been distributed, you can call us, e-mail us or use the support system in your account.
For same-day press release order upgrades, the fee is designated as an extra charge. For next or subsequent day, the upgrade is considered a new submission and would require substantive content changes.
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Can I change the date my press release is scheduled for distribution?
Many clients choose to submit a release well in advance of a release date, to ensure appropriate time is available to edit and review the content.
To change a scheduled date/time, contact us.
Keep in mind that if your release is scheduled for immediate distribution or has begun the distribution process, it is possible that your release may not be able to be rescheduled.
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My release has not yet been sent out, but the date that appears on the release is the wrong date. What's wrong?
Every release on hold has a different, future date. When a release is ready to go out, and it is made "live" and available, the system automatically adjusts the date to the current date.
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What is the best way of making changes to my press release or EDGAR filing?
You may send us an e-mail with your content changes, either in the body of an email or as a complete replacement with an attached Word file. Include contact information so that we can reach you if we need to.
To eliminate confusion about changes, note that we do not permit you to directly edit the release once it has started the editing phase with our copywriters.
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I've made changes to my press release since I submitted it. Who do I contact to make the changes?
Send content changes, either in the body of an e-mail or as a complete replacement with an attached Word file, to us. Include identifying information so that we can match it to your order.
To eliminate confusion about changes, note that we do not permit you to directly edit the release once it has started the editing phase with our copywriters.
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What if I want to make changes to the content of my press release?
Because our team of expert copywriters may begin a review of your release as soon as it's entered, you are unable to make direct changes to the content. To make changes after you have uploaded your release, but before it has been distributed, you may wait for our editors to notify you the press release is ready for you to review.
We do not permit direct content changes after a release has entered the review process because it would be difficult to track what changes you have made to a release after it has started the review process.
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How do I make changes to my press release?
After your press release is reviewed by our team of expert copywriters, you will be provided with an opportunity to view a side-by-side comparison of what was submitted and what is ready to be disseminated.
Entering your notes about the release contents - additions or changes - and clicking DELETE sends us your request for changes.
Content changes, either in the body of an e-mail or as a complete replacement with an attached Word file, may be e-mailed to us.
To eliminate confusion about changes, note that we do not permit you to directly edit the release once it has started the editing phase with our copywriters.
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My release is a Word document/Acrobat (.pdf) file. Do you accept these files?
We are able to extract your content from your file if the file permissions are set appropriately. Upload your file during the order process. If it does not upload correctly, we will ask you to send the content to us.
The most common issues are those related to special characters or symbols Microsoft Word inserts that are not standard keyboard characters.
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Can I include a photo, audio clip or other multimedia file with my release?
Yes - by all means, we highly recommend it.
Editors and writers are constantly looking for these elements to enhance the stories they write about. They are working longer hours with fewer staff members and photo journalists. In fact, photo availability in many cases is a significant factor used in the decision making process when considering using your release.
Studies consistently reflect that including multimedia elements with releases increase response rates - by over 40 percent! To support your need to receive the widest available response, Eworldwire offers the lowest cost photo option in the industry.
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My company is publicly-traded. What is the most cost efficient way of getting my release to financial desks?
Disclosure packages are the best way to reach Web sites, analysts and brokers' desks.
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How does due diligence impact the turnaround time for my press release?
Discrepancies uncovered during our research will delay issuance of a public stock company press release.
If we experience any difficulty in confirming any detail about your company, including management or authorization for press releases, for example, your release will be held until we are able to confirm these details.
The most efficient way of assisting us in providing a quick turnaround is to ensure the information you provide us is correct, current and accurate. This includes stock trading symbols, home office address, phone numbers and company Web site, and management named in SEC fiings, for example.
Allow ample time for this process when planning your distribution schedule.
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How can I view uploaded press releases?
Once a press release has been successfully uploaded, you may view the staged release from within your account.
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How can I check the status of a release?
If you have requested copy editing services, or we have made changes requesting your approval, your release status will be designated with a clickable "NEEDS APPROVAL" link in your account.
If a press release is in review, the designation is "STAGED."
Press release which have been authorized and released are indicated with a "LIVE" status.
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Do I have to have my credit card in front of me to order?
Yes. To ensure you are the cardholder and that the credit card is in your hands, you must provide the CVV number on the card.
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How am I billed for extra words?
Within the press release submission process, you will view the word count. The base fee for a release includes 500 words - the headline, subhead, body and other details. Any additional fees will be reflected during the submission process.
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How do I know when the distribution of my press release is complete?
Once your release has completed the distribution process, you will be sent a confirmation e-mail, or SMS if you chose that option during the sign-up process. Note that with some distributions, it may be a short period of time before you receive it.
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What results can I expect from sending my press release to the media?
The results you can expect from your press release distribution and marketing efforts can vary widely. A number of factors influence their effectiveness:
- A well-crafted headline
- Appropriate and attention-catching content
- Timeliness
For additional information on maximizing the effectiveness of your release, call 973.252.6800 and ask for your Account Manager.
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I'm disappointed with the results I've experienced with other release services. What can I expect from Eworldwire?
Results from a release distribution may vary widely, from release to release. Factors such as other news, editorial calendar, timing and quality will impact the potential of any given release.
Speak to an account manager to learn which distribution will reach the most appropriate media covering your market.
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Do you accept and process every release submitted?
We adhere to the highest editorial standards. For you, that means that only the most credible releases are issued, and it means that our reputation for excellence is recognized by the industry.
Eworldwire strives to assist every client in achieving the best results possible with each release distributed through our service.
We go the extra mile when we receive releases - including a thorough complimentary review by an experienced copywriter.
We reserve the right, however, to reject releases based on a number of factors, including inappropriate content and formatting. If you are concerned about your release, call our offices and ask to speak to your account manager.
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